1894 Drop Handle

All of our products are made to order, unless otherwise stated and are therefore non-returnable unless faulty.

In instances where a return has been authorised by Armac Martin, returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue the agreed refund on receipt, deducting any pre agreed handling charges, excluding the original delivery charge.

TO RETURN AN ORDER, PLEASE SEND YOUR PARCEL TO THE ADDRESS BELOW (UNLESS COLLECTION HAS ALREADY BEEN ARRANGED);

RETURNS
Armac Martin
160 Dollman Street,
Duddeston,
Birmingham,
B7 4RS

PLEASE NOTE THAT

1. Returning goods and the costs associated is the responsibility of the sender until the parcel has been received by the returns department at Armac Martin. It is recommended that you request a receipt of postage from the Royal Mail or add a tracked or signed for service to the parcel. That way you can track the progress of your returned goods.
2. Delivery charges are only refundable where goods are faulty, and a refund is made.
3. It is the responsibility of the sender to ensure the products are properly packaged to protect them on the return transit. Please be advised that we may not replace or refund products that have been damaged on the return transit if the damage is a result of poor packaging.

Click here to download the returns request form.

Bespoke

As a British manufacturer with nearing 100 years of design and manufacture experience, we are pleased to be able to offer both a fully and partially bespoke design and manufacture service.

Fully Bespoke

Our fully bespoke service is where you will come to us with your design ideas in whatever form you have them in. We will then work closely with you to bring your design ideas to life, with our technical sales team able to provide you with a 3D render of the finished design and should you wish, a physical 3D print using our rapid prototyping machine. The benefit of a 3D printout is that you can get a feel for exactly how the handle will look and feel, whilst ensuring all the proportions of the design are in keeping with your project. Once the design is agreed, we then submit final technical drawings for client sign off before commencing on manufacture in our factory.

Partially Bespoke

Our partially bespoke service is where you may wish to specify one of our collections but find that our standard length, diameter or projection isn’t fit for purpose for your project. This is where we are able to partially customise our own collections and alter them so that they work for your specific project.