Return or exchange an item - our 100% money back guarantee
If possible, please click here to download our Returns Form to include with your returning item.
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 28 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
TO RETURN AN ORDER, PLEASE SEND YOUR PARCEL TO THE ADDRESS BELOW (UNLESS COLLECTION HAS ALREADY BEEN ARRANGED);
Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.
Made to order items are non-returnable (non-stock items). If damaged upon receipt, re-works/ replacements can be arranged however.
Returning goods and the costs associated is the responsibility of the sender until the parcel has been received by the returns department at Armac Martin. It is recommended that you request a receipt of postage from the Royal Mail or add a tracked or signed for service to the parcel. That way you can track the progress of your returned goods.
Delivery charges are only refundable where goods are faulty, and a refund is made.
It is the responsibility of the sender to ensure the products are properly packaged to protect them on the return transit. Please be advised that we may not replace or refund products that have been damaged on the return transit if the damage is a result of poor packaging.
If you are interested in purchasing any of our products but would like further information please get in touch with our experienced sales team.