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Returns Policy

 

 

Our Returns Policy does not affect your statutory rights. 

 

All of our products are made to order and are therefore non-returnable, unless faulty.

 

Faulty Returns

In the unlikely event your product has arrived faulty, please email returns@armacmartin.co.uk with your order number and return request. We are happy to offer a full refund or replacement for any faulty products and can arrange collection for you. All returned items should meet the below conditions:

-item(s) must be returned in their original packaging with proof of purchase 
-item(s) must be returned within 28 days of receipt

 

In instances where a non-faulty item has been approved by Armac Martin for return, item(s) must meet this additional requirement:

-item(s) must be returned in a re-saleable condition

 

To return an order, please send your parcel to the address below (unless collection has been arranged);

  

RETURNS

Armac Martin

160 Dollman Street,

Duddeston,

Birmingham,

B7 4RS

 

PLEASE NOTE THAT

1. Returning goods and the costs associated is the responsibility of the sender until the parcel has been received by the returns department at Armac Martin. It is recommended that you request a receipt of postage from the Royal Mail or add a tracked or signed for service to the parcel.

2. We are happy to arrange collection for faulty items. Alternatively, delivery charges are refundable where goods are faulty, and a refund is made.
3. It is the responsibility of the sender to ensure the products are properly packaged to protect them on the return transit. Please be advised that we may not replace or refund products that have been damaged on the return transit if the damage is a result of poor packaging. 
4. Armac Martin holds the right to reject returns that are not deemed faulty. In this scenario, we will contact you by email or phone to notify you.
5. Your refund credit will be made against the original payment method. Once your return has been received and processed, please allow 3-5 days for the funds to become available in your account.

 

Order a Sample - Returns 

 

Return your sample item(s) in adherence with the below conditions and we will be happy to offer you a full refund.

-item(s) must be returned in a re-saleable condition, in their original packaging with proof of purchase
-item(s) must be returned within 28 days of receipt

 

To return an order, please send your parcel to the address below; 

 

RETURNS

Armac Martin

160 Dollman Street,

Duddeston,

Birmingham,

B7 4RS

 

PLEASE NOTE THAT

 

1. Returning goods and the costs associated is the responsibility of the sender. It is recommended that you request a receipt of postage from the Royal Mail or add a tracked or signed for service to the parcel. 
2. Your refund credit will be made against the original payment method. Once your return has been received and processed, please allow 3-5 days for the funds to become available in your account.
3. If the returned product does not meet the above conditions, we hold the right to reject the refund. In this scenario, a member of our team will notify you by phone or email. 
4. It is the responsibility of the sender to ensure the products are properly packaged to protect them on the return transit.

 

Armac Martin is a trading name of Armac Martin (Brassfounders) Limited ( a company incorporated in England with registered number 01348284) whose registered office is at 160 Dollman Street, Duddeston, Birmingham B7 4RS.

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