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FAQs

If you need help, please read our frequently asked questions below. If you cannot find what you are looking for, please contact us.

General FAQs

Please fill out our trade account request form and email it to sales@armacmartin.co.uk. A member of our team will be in touch.

Yes, we do. Once you have completed the trade account request form (see Q&A above), a member of our sales team will reach out to you to confirm your trade discount.

Unfortunately, we currently do not have a showroom. However, we do offer an online sample service for you to touch and feel our beautiful hardware.

We recommend a professional tradesman to help install your hardware. If this is not possible, each piece comes complete with screws so you can fix your hardware yourself. For rear fix hardware, simply measure your centre hole(s) accurately, drill your hole(s) and then screw your hardware in securely. Our handles are supplied with a M4 snapoff bolt so you will need to drill a 4.2mm hole for clearance. For face fix hardware, accurately mark the screw hole positions and drill a small pilot hole before fixing the handles. If you get stuck, please give us a call 0121 359 2111 and we’d be happy to help.

For all press and marketing enquiries, please email marketing@armacmartin.co.uk

Finishes

A lacquer is an organic coating that forms a protective layer between the brass and the environment to prevent the oxidation process and the finish changing over time. Brass naturally oxidises over time which can change the finish of your product.

A lacquered finish has a protective coating. Brass naturally oxidises over time which can change the finish of your product. This change can create a beautiful aged patina. A lacquer is an organic coating that forms a protective layer between the brass and the environment to prevent the oxidation process and the finish changing over time. The choice is based on personal preference.

Both lacquered and unlacquered are suitable. Lacquered finishes are most suitable in high-usage areas if you do not wish for the finish to change. Unlacquered finishes are equally suitable but please note, the finish will age and change over time.

Orders

To place your order, select the size and finish of the product you wish to purchase. Add to your basket then proceed to the checkout to fill out your delivery and payment information. To reach the checkout, select the small shopping cart icon in the top right corner of the page.

You can place an order in the US through one of our dealers. To find you nearest dealer, please search here: https://www.armacmartin.co.uk/pages/dealer-locator

All orders are made to order and therefore non-refundable. However, we will do our best to provide a refund if your order has not yet started in our factory. Please email sales@armacmartin.co.uk as soon as possible.

Please email sales@armacmartin.co.uk as soon as possible and depending on where your order is within our factory process, we will try our best to amend your order.

In the unlikely event that your order is faulty, please contact returns@armacmartin.co.uk

For all EU orders, you will be charged VAT once the goods arrive in your country. FedEx will contact you directly and fees will vary depending on which country you are ordering from. This must be paid for goods to be released. Armac Martin does not cover this charge.

Delivery & Returns

Most of our products are made to order and finished by hand. We work to a 6 week lead time, although some orders may arrive early. In the unlikely event that your order is delayed, a member of our Customer Services team will be in touch to notify you.

Once you have placed your order, you will receive an email confirmation with an estimated delivery date. If you need your order quicker, please email sales@armacmartin.co.uk and we will see what we can do to help.

We currently do not provide tracking on orders. If you require an update on the status of your order, please email sales@armacmartin.co.uk

All of our products are made to order and are therefore non-returnable, unless faulty. Please read our full policy here.

In the unlikely event your product has arrived faulty, please email returns@armacmartin.co.uk with your order number and return request. We are happy to offer a full refund or replacement for any faulty products and can arrange a collection for you. All returned items should meet the below conditions:

  • Item(s) must be returned in their original packaging with proof of purchase
  • Item(s) must be returned within 28 days of receipt

Once your items have been received and processed by our Returns department, you will receive a credit via email. If you have not heard from us and would like to double check, please email returns@armacmartin.co.uk and we can provide an update.

Products

Of course! We encourage mixing collections to create a unique look. For more inspiration, read our blog post here.

Yes, all of our hardware is supplied with screws. If front facing screws are required, your screws will be supplied in a matching finish to your hardware. Hinges are the only item sold without screws. You can purchase them separately here.

Our samples are only available in our Polished brass unlacquered (PBUL) finish as this is the easiest for our team to refinish, making it the most economical and sustainable choice. You will have the option to add finish chips samples if you wish to see a different finish.

For lacquered finishes, we recommend the occasional use of a soft cloth. Abrasive cleaning products should never be used as they will escalate the speed in which the lacquer breaks down. For plated (unlacquered) finishes, we recommend the occasional use of a soft cloth and the use of a quality metal polish will help preserve the finish. For non-plated (unlacquered) finishes, we recommend the occasional use of a soft cloth and the use of a quality metal polish will help preserve the finish if highly polished. Our antique un-lacquered finishes are designed to naturally oxidise overtime.

To make an enquiry for a bespoke order, please email sales@armacmartin.co.uk

Yes, all of our finishes can be used in bathrooms.

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